Tap the remove (minus in a red circle) button for each method. Responses to emails will be provided as soon as possible. Help your child sign in to Apple devices with their Apple ID, create a device passcode, and use Family Sharing to access purchased apps and content. Go to Settings > account name > Payment & Shipping. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. To start the conversation again, simply ask a new question. If a reporting a problem request is unsuccessful you can also try:FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICEįor assistance with billing questions or other order inquiries, please refer to our online support page by clicking here. Apple debuts iPhone 15, iPhone 15 Plus, iPhone 15 Pro and iPhone 15 Pro Max Looks like no one’s replied in a while. Report a Problem - "Sign In for help with iTunes purchases made in the last 90 days" Thanks for using Apple Support Communities. you can see your purchases from the past 90 days. See your purchase history in the iTunes Store - Apple Support. In the purchase history it has the order number next to the date and title. Get help with an item purchased from the App Store, iTunes Store, or iBooks Store - I would recommend that you read this article, it may be able to help the issue. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no. If sales are final then it is Apple's decision if they want to grant a refund. If you dont see Subscriptions, tap iTunes & App Store, then choose Apple ID > view. ![]() Your card number and identity aren’t shared with merchants, and your actual card numbers aren’t stored on your device or on Apple servers. Open Settings on your device, then navigate to Apple ID > Subscriptions. Identify legitimate emails from the iTunes Store and App Store. Find out how to look up your purchase history and verify charges that appear on your billing statement from Apple. It also appears when a subscription renews and when a family. You can cancel a subscription from Apple, or a subscription you purchased in an app. Face ID, Touch ID, or your passcode are required for purchases on your iPhone, Apple Watch, Mac, or iPad. /bill appears on your billing statement when you buy subscriptions. Your invoice number isnt required but Ive found they respond a lot faster if you submit complete information. Find out how to buy or download content from the iTunes Store, subscribe to Apple Music and sync content on your device with your computer. Then click E-mail us and fill out the form. Find answers about your billing, payment information, iTunes Store purchases or subscription to. If you still dont see an option to use a mobile number, your network provider may not support mobile phone billing. Once on the iTunes support site, on the left hand column navigate to iTunes Store Account and Billing. ![]() If you don’t receive the code immediately, tap Resend Code to try again. If youre already signed in to iCloud on the iPhone paired with your Apple Watch, you will automatically be signed in to that Apple ID. If you do now recognize this purchase and are asking for a refund then realize Apple's terms of purchase in the USA are, "All Transactions are final" ( ), but some countries have different laws so check terms for your country at. Apple Pay is safer than using a physical credit, debit, or prepaid card. Check the mobile phone for the message, and enter the code on the device youre using to set up your payment method, then tap Verify to verify the code. If prompted, enter the six-digit verification code sent to your trusted device or phone number and complete sign in. ![]() If neither you nor a family member (if applicable) has a record of this purchase and you only saw it on a statement for a card you alone control, contact your bank or card company about card fraud. If you see ‘/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - "Before you contact Apple to request a refund for a charge you don't recognize". See your purchase history in the iTunes Store on a Mac or PC - Does not include purchases made by others under Family Sharing those have to be checked from their accounts.
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